Warranty
Warranty & Support Information
We stand by our products and want our customers to be happy. We offer a full refund (or replacement) of the purchase price to the original payment method in the event of malfunction due to manufacturer's defect within 1 year of the date of purchase. If a replacement or refund are necessary, that will only happen after troubleshooting and return of the product.
Troubleshooting Process
The process will begin with some standard troubleshooting questions:
- What temperature setting did you use?
- What type of germination solution are you using and how much?
- Have you rehydrated?
- What type of seeds/how old/how were they stored?
- What brand of power adapter are you using?
We ask these questions to help us determine if there is an issue since it can be difficult to determine if the unit is warming by touching it. The human body is about 98.6 degrees, making it difficult to feel 75-77 or 80-82 as "warm". The high thermal conductivity aluminum pulls warmth from your hands.
Power Adapter Information
With USB-C connections becoming more universal, in an effort to reduce prices, USB-C power adapters (charger blocks) are not included. The quality of the charger block used will directly affect the temperature and stability of the unit. Use a name brand 20W (Apple for best performance) usbc power adapter with a 5v output capable of at least a 1.5amp draw. Not all USBC power adapters will provide the proper, consistent voltage needed for a precision piece of equipment.
Sprout(Aluminum) 1 Year Limited Manufacturer's Warranty
Use outside of manufacturer's instructions and power requirements voids warranty. Do not use hydrogen peroxide or other acids. Do not use metal tools. Water damage to internal components voids warranty. Never submerge in water. Never get the USB-C ports, LED or temperature access point wet. Always use the USB port safety plugs in any port not in use and during cleaning. Always keep your unit clean to avoid damping off pathogens. Use a name brand USB-C power adapter with a 5v output capable of at least a 1.5 amp draw to ensure proper, consistent voltage. We highly recommend the Apple 20W USB-C power adapter.
Heat Pack 1 Year Limited Manufacturer's Warranty
Use outside of manufacturer's instructions and power requirements voids warranty. Do not use isopropyl alcohol or other solvents to clean Heat Pack. Water damage to internal components voids warranty. Never submerge in water. Never get the USB-C port, control buttons or LED wet. Always keep your unit clean to avoid damping off pathogens. Use an Apple brand USB-C power adapter with a 20W 5v output capable of at least a 1.5 amp draw to ensure proper, consistent voltage.
FlexiGerm 1 Year Limited Manufacturer's Warranty
FlexiGerm has no technology. It is simply a safe, organized place to germinate your seeds. The channels for passive air flow help avoid stagnant air and the silicone helps avoid rapid temperature shifts. It is your responsibility to choose a heat mat or safe warm place at the correct temperature for the seeds you're germinating. It is recommended to use a heat mat with a thermostat to ensure proper temperature. By placing the probe into a pod through an air channel with cotton on top to hold it down, you can set the thermostat to the desired pod temperature. If you are placing the probe under FlexiGerm, set the thermostat 2-3C(4-6F) degrees higher than the desired pod temperature. The silicone will not degrade over time. Avoid contact with chlorine or methane and it will last a lifetime.