Warranty

Warranty & Support Information

We stand by our products and want our customers to be happy. We offer a full refund (or replacement) of the purchase price to the original payment method in the event of malfunction due to manufacturer's defect within 1 year of the date of purchase.

Troubleshooting Process

The process will begin with some standard troubleshooting questions:

  • What temperature setting did you use?
  • Are you using the stick on feet for the bottom?
  • What type of germination solution are you using and how much?
  • Have you rehydrated?
  • What type of seeds/how old/how were they stored?
  • What brand of power adapter are you using?

We ask these questions to help us determine if there is an issue since it can be difficult to determine if the unit is warming by touching it. The human body is about 98.6 degrees, making it difficult to feel 75-77 or 80-82 as "warm". The high thermal conductivity aluminum pulls warmth from your hands.

Power Adapter Information

With USB-C connections becoming more universal, in an effort to reduce prices, USB-C power adapters (charger blocks) are not included. The quality of the charger block used will directly affect the temperature and stability of the unit. Daisy chain up to 4 units (2 per 20W) We highly recommend Apple brand 20W USB-C power adapter to provide proper, consistent voltage. For more than 2 units, you'll need 35W+.

Sprout 1 Year Limited Manufacturer's Warranty

Water damage to internal components voids warranty. Never submerge in water. Never get the USB-C ports, LED or temperature access point wet. Always use the USB port safety plugs in any port not in use and during cleaning. Always keep your unit clean to avoid damping off pathogens. Use a high-quality USB-C power adapter (charger block) to ensure proper, consistent voltage. We highly recommend the Apple 20W USB-C power adapter.

Aurora+ 1 Year Limited Manufacturer's Warranty

Never submerge in water. Never use isopropyl alcohol to clean. Never soak a cleaning solution long term. Never use without the protective foam piece in place above the USB port. Never get the USB port or indicator light wet. Do not open the sealed panel on the bottom. Never overfill with solution. Use caution with more than 2-3.0 ml per pod with cotton, 1-2.0 ml without cotton. Warranty void with water damage. Warranty void if bottom panel opened. Unplug when not in use. Clean immediately after use and before storing to avoid damping off and damage to powder coating. Unplug when not in use. Do not use metal tools with the Aurora+.

Expansion Pack 1 Year Limited Manufacturer's Warranty

(applies to the die-cast aluminum portion of the Expansion Packs): Never use without the foam protective sticker in place above the USB port on the Aurora+. Never over saturate your medium used in the Expansion Pack to the point that liquid is pooling inside, on top of the Aurora+ lid. Do not use metal tools. Keep clean and dry when not in use.